Dismiss Notice
Welcome to Our Community
Wanting to join the rest of our members? Feel free to sign up today.

Customers satisfied with online stores

Discussion in 'eCommerce' started by temi, Mar 27, 2008.

  1. temi

    temi Facilitator Webmaster

    The latest e-CSI benchmark of e-retail customer satisfaction – a joint venture with IMRG, eDigitalResearch and Maximiles-operated ipoints.co.uk – for the last quarter of 2007 reveals that overall customer e-retail satisfaction remains high, and more shoppers are using the internet for research purposes before going in-store to purchase.
    In fact, there were high levels of e-customer satisfaction across most aspects of e-retailing, with only fraction of percentage point variations since October’s research. So in January, as in October, 80% of e-customers were pleased with the navigation/usability of retailers websites, 76% liked the product information available, 76% were happy with the ability to find help on e-retailers websites and 73% with response to their queries over the phone or via e-mail from e-retailers.
    source: http://www.internetretailing.net/news/e-retail-customer-satisfaction-remains-high

Featured Resources (View All)

Share This Page