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Does e-business automate or informate?

Discussion in 'eCommerce' started by santoto, Apr 15, 2009.

  1. santoto

    santoto New Member Webmaster

    [FONT=arial,helvetica,sans-serif]It is now 20 years since Shoshana Zuboff published “In the Age of the Smart Machine: The Future of Work and Power.” In this book, she argued that, while early computer systems focused on automating manual work, by the late 1980s the focus had shifted to something she called “informating.” She believed that ICT had begun to enrich work for many people, instead of deskilling them or making them redundant. How does this claim look today? E-business today is often related to process automation, although this is not always done well. Business processes are automated (or scripted for low-skilled employees to follow) in order to reduce costs and improve efficiency. When it is done badly, this also results in frustration among people who have to use the process. Is there a danger that e-business has taken us back to the earlier wave of automation, with systems that either replace people or reduce the amount of skill that people need to do their jobs?[/FONT]

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