This is a personal review of Hostnine.com. (Legal Notice) The views expressed here are my own personal experiences with them, and are not meant to discredit the company in whole or in part. Your experience with them may be simular to mine, or may be greatly different in a positive direction. ===================================================== Uptime Guarantee 99.9% Size of company - Small ? From what I can tell, there are 5 support members - Medium ? - Large ? - How long has company been trading? 2006 Domain Registration - Price 1 Free for Top Plan, otherwise $9.95 - TLD and ccTLD offerred .com, .net, .org, .info - DNS control Yes - Advanced DNS Control (can you do stuff like point you MX records to another host Yes Hosting Services - Share Hosting Yes - Virtual Private Server Yes - Windows Hosting No - Linux/Unix Yes - Reseller Option Yes - Additional IP address Yes $1 each - but not for "SEO purposes" - only SSL Speed Uptime Server setup Data Center Level: On-site physical security, redundant switches, routers, power systems, fire suppression systems and air conditioning systems; Network Level: 24/7 monitoring, multiple Tier 1 bandwidth providers, an Overlay Network that delivers your data to website visitors using the fastest and least congested path at any given point of time Server Level: We keep a supply of hard drives, network cards, processors, motherboards and every other piece of equipment that has even a remote chance of failure. Data Level: We use a multiple-SCSI backup cluster system for data storage and recovery. Admin Control Panels -cPanel Yes - Ensim No - Pleask NO - Others NO Email Option - webmail Yes - IMAP Yes - POP3 Yes Support - Email support Yes - Support desk response time Email support via trouble ticket times lag greatly. I have had (and several members post about it in the Hostnine support forum) many tickets go unanswered for a day. Some have even been closed without resolutions - Skills of support staff Varies. Dan (support team) is very good - the best there. Limitations The support process is in great need of work. Initially, I had no real issues, other than standard questions. But once I got "major" issues, support was mediocre at times. One support person was highly helpful. Conclusion The benefit of having multiple datacenters was great, but the downtimes (and according to Hostnine - those downtimes were NOT covered under their 99.9% guarantee) happened very often. I had many sites down for days, and after trouble tickets and posting on the support forum, I was simply not satisfied with the support. After my main (personal) site was down for 4 days - without any exact explanation as to why it was "lost" (site showed 0 bytes on it's hosting server.) after it was migrated, I had to cancel. And even that processes was broken. I issued a cancellation request via the online cancel form - and had to open a trouble ticket to follow-up on it, as my account was still active. After 3 days of trying to cancel the account, the account was finally canceled. Can you imagine the frustration of that? Rate them out of 10 (1 being the lowest and 10 the highest) 4 Would you recommend them? Only if you are a very patient person, who does not rely on your reseller hosting to provide you with finances (in case your site goes down) - then I'd maybe recommend them - but otherwise, I'd say go elsewhere.