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Techies shunned as workers fix own IT problems

Discussion in 'General Discussions and Lounge' started by temi, May 12, 2007.

  1. temi

    temi Facilitator Webmaster

    Two-thirds of UK office workers take a 'handy Andy' approach to PC problems and attempt to sort it out themselves, rather than contacting the IT helpdesk.
    More than half of workers will go for the classic turn-it-off-and-on-again option when faced with a computer problem, according to a survey of 250 office workers. One in 10 of those surveyed claimed they might try this up to five times in the hope of solving the problem before resorting to calling the IT helpdesk.
    A further 13 per cent of UK office workers reckon they would flick through a manual, and a brave nine per cent claim they would attempt to take the computer apart and try to rebuild it without guidance

    source/fulls story
  2. SoftwareMS

    SoftwareMS New Member Webmaster

    I haven't read the full story but too be honest, I don't blame them.

    A couple of years ago when I was a Store Manager at a German supermarket I had to go to head office and fix a few computers. Techies as you call them were not getting the job done and it was effecting all the stores in our region.

    SOM had asked for assistance and I fixed the computers in front of the technicians who were all shocked.

    Sadly, I was only paid for my travel expenses. :(
  3. gkd_uk

    gkd_uk Moderator Moderator Webmaster

    A reboot can normally fix an issue.

    I come across lots of issues in my full time job and not all are fixed by a reboot :)

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