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Techies shunned as workers fix own IT problems

Discussion in 'General Marketing' started by temi, May 12, 2007.

  1. temi

    temi Facilitator Webmaster

    I wonder what GKD has to say about this:

    Two-thirds of UK office workers take a 'handy Andy' approach to PC problems and attempt to sort it out themselves, rather than contacting the IT helpdesk.
    More than half of workers will go for the classic turn-it-off-and-on-again option when faced with a computer problem, according to a survey of 250 office workers. One in 10 of those surveyed claimed they might try this up to five times in the hope of solving the problem before resorting to calling the IT helpdesk.
    A further 13 per cent of UK office workers reckon they would flick through a manual, and a brave nine per cent claim they would attempt to take the computer apart and try to rebuild it without guidance.

    source full story
  2. Robocop

    Robocop New Member Webmaster

    9% of workers taking pc's apart. Scarry or what :eek:
  3. temi

    temi Facilitator Webmaster

    I will be worried about 90% , 9% are just the normal wacko part of the population :)
  4. gkd_uk

    gkd_uk Guest

    I agree, that most issues such as applications running slow or a document not opening can be resolved by a reboot.

    But if users start to fix problems they will only make the problem worse.

    I come across lots of tough problems doing 2nd line I.T Support in my current job. Most users now know that some petty issues like "my machine is running slow but my colleagues is ok" can be resolved by a reboot.

    Welcome to the world of Microsoft :)

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